If you suspect any fraudulent activity in your account, contact us as soon as possible. If you prefer you can speak to us by phone. When you be speaking with one of our agents, please, explain all the situation in details, each detail counts.
We assure you that we will take all the measures needed to assist you in this situation.
In addition to our legal obligations for the prevention of fraud and with a view to continuously improve our security defenses, we have a specialized team that analyzes each case of fraud individually. Fraud cases themselves are usually relatively complicated and require detailed treatment. Depending on the complexity of the case, it can take from a couple of days up to several weeks.
Finally, if you prove or have strong suspects that your account could be hacked, we recommend you to report this to the police station.