Sometimes it may happen that the name of the merchant that appears on your bank statement is different from the brand you are purchasing. We recommend you to search the name that appears on your card statement on Google to check if it's linked to the brand name where you made your purchase.
Make sure that you do not share your card with a family member and that no one else made the payment.
If you doubt that the card data was stolen, you can deactivate the card through the app and contact us explaining your situation .
We can mark your card as compromised and send you a form if necessary to claim payment.