When you make a recharge with cryptocurrencies you should always do it for the exact amount indicated by us in the request, in case the amount you have sent is lower than the requested amount we will send you an automatic email with the instructions to send the amount pending and to continue with your top-up.
On the other hand, if the amount you have sent exceeds the requested amount, we must ask the wallets provider for the amount sent additionally. The cost of the recovery operation is 10% of the overpaid amount. The reason for this charge is due to the fact that in order to carry out this process, the provider has to access your own wallet with all the risks this entails. The minimum amount to be recovered is 500€.